Gardeners Friern Barnet Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Friern Barnet provides gardening and related services to residential and commercial clients within its service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests, books or receives services from Gardeners Friern Barnet.

Company means Gardeners Friern Barnet, the gardening service provider.

Services means gardening, garden maintenance, clearance, soft landscaping, and any other related services offered by the Company from time to time.

Service Area means the geographical area within which the Company offers its services, primarily Friern Barnet and surrounding locations in the United Kingdom.

Booking means a confirmed appointment or schedule for the provision of services as agreed between the Company and the Client.

2. Scope of Services

The Company provides a range of gardening services, including but not limited to lawn mowing, hedge trimming, pruning, weeding, planting, garden clearance, seasonal tidy-ups, and other garden maintenance tasks. The exact scope, frequency, and nature of the services will be agreed with the Client at the time of booking and may be confirmed in writing where appropriate.

The Company reserves the right to refuse any work that it considers unsafe, unlawful, unsuitable for the Service Area, beyond its technical capability, or likely to cause damage to property, utilities, or the environment.

3. Booking Process

Clients may request a quotation or make a booking by contacting the Company through its accepted communication channels. The Company may request photographs, descriptions, or a site visit in order to assess the work required and to provide an estimate.

A booking is considered confirmed once the Client has accepted the quotation or estimate and the Company has provided a date and time for the visit. In some cases, the Company may require a deposit or advance payment to secure the booking.

The Client is responsible for providing accurate and complete information regarding the property, access arrangements, parking, size of the garden, and the work requested. If the information provided is inaccurate or incomplete, the Company reserves the right to amend the quotation, adjust the scope of work, or cancel the booking.

The Company will make reasonable efforts to arrive at the agreed time, but all dates and times are estimates only and may be subject to change due to traffic, weather conditions, emergencies, or other circumstances beyond the Company’s control. If the Company anticipates a significant delay or needs to reschedule, it will take reasonable steps to inform the Client as soon as possible.

4. Access and Client Obligations

The Client must ensure that the Company and its staff have safe and reasonable access to the property and the areas where the services are to be carried out. This may include providing access codes, keys, or ensuring that an authorised person is present at the agreed time.

The Client is responsible for ensuring that all pets, children, and other occupants are kept at a safe distance from the working area for the duration of the visit.

The Client must inform the Company of any known hazards at the property, including but not limited to uneven surfaces, hidden cables or pipes, dangerous structures, or any materials that may pose a risk to the Company’s staff or equipment.

If adequate access is not provided, or if the Company’s staff are unable to carry out the work safely upon arrival, the Company may at its discretion cancel the visit and charge a call-out or cancellation fee as described in these Terms and Conditions.

5. Pricing, Estimates and Quotations

Prices for services may be based on an hourly rate, a fixed price for a defined job, or a regular maintenance schedule, as specified to the Client at the time of booking.

Any quotation or estimate provided by the Company is based on the information available at the time and is normally valid for a limited period, which will be communicated to the Client. If the condition of the garden or the scope of work differs from what was initially described or has changed significantly by the time of the visit, the Company may revise the quotation or estimate.

Where work is charged on an hourly basis, the minimum charge will be advised in advance. Time is charged from arrival at the property until completion of the agreed work, including any necessary preparation and clean-up.

6. Payments and Invoicing

Unless otherwise agreed, payment for services is due on completion of the visit or upon receipt of invoice. The Company may offer various payment methods, which will be specified to the Client.

For ongoing maintenance contracts, invoices may be issued on a periodic basis, such as weekly or monthly. The due date for payment will be specified on the invoice. Late or non-payment may result in suspension of services and may incur interest or administration charges, in accordance with applicable UK law.

The Company reserves the right to request full or partial payment in advance for certain services, particularly large or time-intensive projects, or for new Clients.

All prices are quoted in pounds sterling and are exclusive or inclusive of VAT depending on the Company’s current VAT status, which will be communicated to the Client if applicable.

7. Cancellations and Rescheduling

If the Client needs to cancel or reschedule a booking, the Client must notify the Company as early as reasonably possible. The Company may specify a minimum notice period for cancellations or rescheduling, for example 24 or 48 hours before the scheduled visit.

Where the Client cancels or reschedules a booking with less notice than the specified minimum period, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the scheduled visit, depending on the circumstances and any costs incurred.

If the Company needs to cancel or reschedule a visit due to weather conditions, staff illness, equipment failure, or other unforeseen circumstances, it will make reasonable efforts to provide as much notice as possible and to arrange an alternative date. The Company will not be liable for any loss or inconvenience arising from such cancellations or rescheduling, provided reasonable notice is given.

8. Client Satisfaction and Complaints

The Company aims to provide services to a professional standard. If the Client is dissatisfied with any aspect of the work, the Client should notify the Company as soon as possible, preferably within 24 to 48 hours of the visit, so that the matter can be investigated.

The Company may, at its discretion, offer to rectify any reasonable issues with the work where it is clear that the agreed services were not delivered to the expected standard. Any rectification will normally be arranged at no additional cost if the complaint is justified and promptly reported.

9. Health and Safety

The Company is committed to operating in a safe manner and in accordance with applicable health and safety regulations in the United Kingdom. The Client must not request or insist upon any work that would require the Company’s staff to disregard safety procedures or legal requirements.

The Company’s staff will use appropriate tools, equipment, and personal protective equipment when carrying out services. The Client must not interfere with or misuse any equipment brought onto the property by the Company.

10. Waste Handling and Environmental Regulations

The Company will handle green waste generated in the course of the services in accordance with relevant UK environmental and waste disposal regulations.

By default, green waste such as grass cuttings, leaves, and prunings may be placed in the Client’s garden waste bin, compost area, or other designated location on the property, as agreed with the Client.

If the Client requires the Company to remove green waste from the property, any additional charges for removal and disposal will be explained in advance. The Company may not be able to remove certain types or quantities of waste unless prior arrangements have been made.

The Company is not responsible for the removal or disposal of non-garden waste, such as rubble, household rubbish, hazardous substances, or construction materials, unless expressly agreed and quoted for in advance and in accordance with applicable laws.

11. Damage and Liability

The Company will take reasonable care to avoid damage to the Client’s property when providing services. However, gardening work can involve the use of sharp tools, machinery, and physical activity, and the Client accepts that minor and unavoidable disturbance to soil, plants, and surrounding areas may occur.

If accidental damage is caused to the Client’s property by the Company’s staff, the Client must notify the Company as soon as reasonably possible and, in any event, within a reasonable period after becoming aware of the issue. The Company may request evidence such as photographs or a site inspection.

The Company’s total liability for loss or damage arising from or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Client for the specific service during which the loss or damage occurred, except where such limitation is prohibited by law.

The Company will not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or loss of opportunity arising from the provision or non-provision of services, to the extent permitted by UK law.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

12. Insurance

The Company will maintain appropriate insurance cover for the nature of its operations within the United Kingdom, including public liability insurance, in line with industry practice. Details of insurance may be made available to Clients upon reasonable request.

13. Property, Plants and Existing Conditions

The Client acknowledges that the health and condition of plants, lawns, and trees can be affected by factors beyond the Company’s control, including weather, soil conditions, pests, diseases, historical care, and neighbouring properties.

While the Company may provide advice or recommendations, it does not guarantee the ongoing health or survival of any plants, turf, or trees treated or installed as part of the services. The Client is responsible for ongoing care, watering, and maintenance between visits, in accordance with any guidance provided.

14. Use of Tools and Equipment

All tools and equipment used by the Company remain the property of the Company. The Client must not use, borrow, or operate the Company’s tools or equipment without express permission. The Company reserves the right to remove all tools and equipment from the property at the end of each visit.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, industrial action, war, terrorism, pandemic, or interruption of utilities or transport.

16. Data Protection and Privacy

The Company may collect and store basic personal information about Clients, such as names, addresses, and contact details, for the purposes of managing bookings, providing services, and administering accounts.

The Company will take reasonable steps to keep such data secure and will not sell personal information to third parties. Personal data will be handled in accordance with applicable UK data protection laws.

17. Changes to Terms and Conditions

The Company may update or modify these Terms and Conditions from time to time to reflect changes in law, business practices, or services offered. The current version will apply to all new bookings. For ongoing maintenance contracts, the Company will notify Clients of any significant changes that may affect their existing arrangements.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or service agreement provided to the Client, constitute the entire agreement between the Client and the Company in relation to the services. They supersede any prior understandings, representations, or agreements, whether oral or written.

By booking or receiving services from Gardeners Friern Barnet, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.